FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes — we currently ship to the following countries:
🇺🇸 United States 🇦🇪 United Arab Emirates 🇬🇧 United Kingdom 🇦🇺 Australia 🇨🇦 Canada
When will my order be shipped?
Orders are processed within 1–3 business days. Once dispatched, you will receive a tracking number to monitor your shipment in real time.
What is your return policy?
We accept returns only for damaged, defective, wrong, or missing items — reported within 30 days of delivery with supporting photo or video evidence. Change of mind and used items are not eligible. To initiate a return, contact us at info@penguinbutwhy.shop with your order number and proof of the issue.
How long will it take until I receive my order?
Delivery times vary by destination. Once processed, estimated timeframes are:
- 🇺🇸 United States & 🇬🇧 United Kingdom & 🇨🇦 Canada: 7–20 business days
- 🇦🇪 United Arab Emirates & 🇦🇺 Australia: 10–25 business days
If a US/EU warehouse stock is available, delivery may take as little as 2–7 business days.
Orders
Below are some of are common questions about orders
How do I make a purchase?
Browse our store, select your product, and click Add to Cart. When ready, proceed to checkout, enter your shipping details, and complete your payment securely. You will receive an order confirmation email immediately after purchase.
How do I know if my order is confirmed?
Once your order is placed, you will receive an automatic confirmation email with your order details and number. If you do not see it within a few minutes, please check your spam folder or contact us at info@penguinbutwhy.shop.
Can I change my shipping address after my order is placed?
Address changes can only be made before your order is dispatched. Contact us immediately at info@penguinbutwhy.shop with your order number and the correct address. Once shipped, we are unable to redirect your package.
Can I change my billing address after placing my order?
Billing address changes after an order is placed are generally not possible as payment has already been processed. For any concerns, please contact us at info@penguinbutwhy.shop with your order number and we will do our best to assist you.
Products
Below are some common questions about our products
What size should I order?
Each product page includes a detailed size guide to help you find the right fit. We recommend reviewing it carefully before placing your order. If you need further assistance, contact us at info@penguinbutwhy.shop and we will be happy to help.
Where can I find information on sustainability?
At Penguin, we are committed to responsible sourcing and curating products that are built to last — reducing waste through quality over quantity. For detailed information on our sustainability practices, feel free to contact us at info@penguinbutwhy.shop and we will be happy to share more.
Do you offer gift cards?
Yes — Penguin Gift Cards are available in our store. They make the perfect present, giving your recipient the freedom to choose from our full curated selection of premium products. Purchase yours directly from our store.